Shipping policy

At Carrysane, we are committed to delivering your orders safely and on time.

Order Processing

  • All orders are processed within 1–2 business days after confirmation

  • Orders are not processed or shipped on Sundays or public holidays

  • You will receive an order confirmation and tracking details once your order is dispatched

Shipping Time

  • Estimated delivery time is 3–7 business days, depending on your location

  • Delivery timelines may vary during peak seasons or due to unforeseen delays

Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout

  • Any promotional free shipping offers will be clearly mentioned on the website

Order Tracking

  • Once your order is shipped, a tracking link will be shared via email or WhatsApp

  • You can use this link to track your order status in real time

Delivery Issues

If you experience any issues with delivery:

  • Delay in delivery

  • Package marked as delivered but not received

  • Damaged package on arrival

Please contact us within 48 hours of delivery:

Incorrect Address

  • Please ensure that your shipping address is accurate and complete

  • Carrysane will not be responsible for delays or losses due to incorrect address details

Failed Delivery Attempts

  • Our delivery partners may attempt delivery multiple times

  • If the package is returned to us after failed attempts, additional shipping charges may apply for re-dispatch

Contact Us

For any shipping-related queries, please contact: