Refund policy

At Carrysane, we want you to be satisfied with your purchase. If you need to return a product, you may request a return within 7 days of delivery.

Eligibility for Return

A return will be accepted only if:

  • The product is unused, unwashed, and in its original condition

  • All original tags, packaging, and accessories are intact

  • The return is due to:

    • A manufacturing defect

    • An incorrect item received

How to Request a Return

To initiate a return, please contact us:

Please share:

  • Order ID

  • Product details

  • Reason for return

  • Clear images (if applicable)

Return Process

  • Once your request is approved, we will arrange a pickup or provide return instructions

  • Please ensure the product is securely packed to avoid damage during transit

Refunds

  • Refunds will be processed within 5–7 business days after the returned item is received and inspected

  • The refund will be issued to the original payment method

Non-Returnable Conditions

Returns will not be accepted if:

  • The product has been used, damaged, or altered

  • Original tags or packaging are missing

  • The request is made after 7 days of delivery

Shipping

  • Shipping charges are non-refundable

  • In case of defective or incorrect items, return shipping will be covered by Carrysane

Contact Us

For any queries, please contact: