We want you to love what you ordered! However, if you’re not completely satisfied with your purchase, we’re here to help. Below are the reasons for returns or exchanges:
Damaged Product
- Torn fabric or stitching.
- Broken zippers or buckles.
- Scratches, dents, or stains on the backpack.
Defective Product
- Misaligned straps or handles.
- Uneven weight distribution.
- Compartments or pockets not functioning properly.
Wrong Product Delivered
- You received a different design, size, or color than ordered.
- Incorrect model or brand delivered.
Quality Issues
- Poor material quality or finishing.
- Color fading after minimal use.
Size/Capacity Issue
- The backpack is smaller or larger than expected.
- Doesn’t fit your requirements for capacity or dimensions.
Uncomfortable Design
- Straps causing discomfort.
- Not ergonomic or suitable for long use.
Change of Mind
- No longer needed the product.
- Found a better alternative elsewhere.
Received Late
- Delivery took longer than expected or needed.
Gift Returned
- The recipient didn’t like the style or design.
- Wrong choice for the intended occasion.
