We want you to love what you ordered! However, if you’re not completely satisfied with your purchase, we’re here to help. Below are the reasons for returns or exchanges:

1. Damaged Product

   • Torn fabric or stitching.
   • Broken zippers or buckles.
   • Scratches, dents, or stains on the backpack.

2. Defective Product

   • Misaligned straps or handles.
   • Uneven weight distribution.
   • Compartments or pockets not functioning properly.

3. Wrong Product Delivered

   • You received a different design, size, or color than ordered.
   • Incorrect model or brand delivered.

4. Quality Issues

   • Poor material quality or finishing.
   • Color fading after minimal use.

5. Size/Capacity Issue

   • The backpack is smaller or larger than expected.
   • Doesn’t fit your requirements for capacity or dimensions.

6. Uncomfortable Design

   • Straps causing discomfort.
   • Not ergonomic or suitable for long use.

7. Change of Mind

   • No longer needed the product.
   • Found a better alternative elsewhere.

8. Received Late

   • Delivery took longer than expected or needed.
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9. Gift Returned

• The recipient didn’t like the style or design.
• Wrong choice for the intended occasion.